Frequently Asked Questions
Everything you need to know about your SUQQU luxury beauty experience.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days. We also offer express shipping options for faster delivery, which are calculated at checkout based on your location.
Are SUQQU products suitable for sensitive skin?
Our products are formulated with high-quality, skin-loving ingredients. However, we recommend checking the full ingredient list on each product page or performing a patch test if you have specific sensitivities.
What is your return policy for opened cosmetics?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately.
Does SUQQU test its products on animals?
SUQQU is committed to ethical beauty standards. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf, except where required by law.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and seamless checkout process.
How can I find the right foundation shade for my skin tone?
You can use our online Shade Finder tool or consult our digital swatches. For personalized assistance, our beauty consultants are available via live chat to help you find your perfect match.